Support

Manage or cancel a subscription

Subscriptions are billed by Apple or Google, so they are managed in your store account.

• iPhone: open Settings, tap your name, then Subscriptions, and choose IQ style.
• Android: open Google Play, tap your profile icon, then Payments & subscriptions → Subscriptions, and choose IQ style.

Cancel at least 24 hours before renewal to avoid the next charge. Access continues until the end of the paid period.

Ask for a refund

Refunds for purchases made in the App Store or Google Play are decided by Apple or Google.

• App Store: request a refund at reportaproblem.apple.com.
• Google Play: follow Google’s refund instructions.

If something went wrong, write to us as well — we will help where we can.

Delete your account and data

In the app, open Profile → Settings and choose Delete account. Your photos and style profile are deleted within 30 days.

You can also email us from the address linked to your account and ask us to delete it. Deleting an account does not cancel a store subscription, so please cancel that separately.

Report an answer or image

If Stella says or creates something offensive, harmful or simply wrong, use Report next to the message in the app, or email us a screenshot. We review every report.